Far too often the consumers get hoodwinked by illegal and restrictive information and notices put up by service providers and goods sellers. It is necessary for the consumers to know their rights as otherwise they end up being unnecessarily fined and paying up for free services.
When we go to park our vehicles in the parking space of the multiplex cinemas we are charged a parkinfg fee. However a notice is put up saying that the car is being parked at the owners risk and any loss or theft, is to be borne by the owner. This is totally wrong. Theparking lot owner is responsible for the safety and any theft of the car as he is charging a parking fee.
It is often seen that the traffic police lock a vehicle when it is parked in a 'no parking' area. Under the Motor Vehicle Act, there is no provision for this. Niether can a vehicle be towed away unless it is wrongly parked for more than ten hours.
Any bill which has written that 'goods once sold cannot be returned' is an unfair trade practice under law.
Some cinemas, these days charge a high ticket amount, but give free food coupons to the patrons. This is an unfair trade practice.
Not carrying a license while driving is not an offence, for which the traffic police charge a heavy fine. As per the Motor Vehicle Act, Section 30, a commuter can post a photocopy of the license and any other documents by registered post to the officer who demanded it, within 15 days.
All of us are aware, that the laundaries clearly state thatthey are not responsible for colour loss or damage to the clothes accepted by them. This is an unfair trade practice.
The postal department is liable to pay compensation for delayed interview call letters ,money orders, and tempering with parcels, as these cause loss to the consumer of postal services.
Educational Institutes are supposed to pay back the collected fees, less administrative expense, if a student wishes to discontinue course as per the latest UGC guidelines.
When a product carries a guarantee it means it will be totally replaced, while a warranty puts certain conditions on the consumer, before being compensated. Most of the time warranties are provided, wherein it is the seller who decides about after sales service / part replacement.
One of the most violated areas is the deficiencies in the financial services sector. For example, the banks are supposed to mention the name of the person and the amount to whom cheques are issued and recieved from. But the banks do not do so. There is RBI guideline which says that the 'Terms and Conditions' of financial instruments should be printed in a font size not less than size 10. But these are printed in such small font that one can hardly read them.
So it is the responsibility of the consumers to know their rights and ensure that these are enforced when violation takes place.The Consumer Protection Act 1986 exists for protection of consumer rights.